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When we picked Grand Homes to be our builder we didn't expect the amount of lies and lack of professionalism we were going to encounter. Starting with the lies of the sales staff at Frisco Hills and the lack of professionalism with the design office it was enough for...
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Anonymous
Anonymous

We live Frisco and we had the same experience with the sales person & the design center. They promise one thing & deliver something else. They are a bunch of lies. This was ou...

1.0
#643013
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While quality has not seemed to be an issue for our new home in Chadwick Farms (at least not yet, we haven't done inspection, walk through or seen it completed yet) we certainly understand the constant delays and pushes to closing dates. We just got pushed for the 3rd...
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Anonymous
Anonymous

Grand homes have the worst customer service. They discriminate buyers and Glenn has the worst customer service. Buyer beware.

#598162
Reply to reviews
So we signed our contract to purchase a Grand Home on Super Bowl Sunday... of 2014... It's now February 7, 2015 and our home is still not finished. And it's not like our home had major modifications to structural design, there hasn't been bad weather since our build...
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Anonymous
Anonymous

I agree. We built in Seventeen Lakes and I feel the whole house is sloppy. Very dissatisfied with the brick work. Paint has drip marks on walls and doors. Was promised gutters...

Anonymous
RF

That is terrible! But I believe you because we went through a nightmare too. Not sure how your contract is written, but I wonder if there is something in there to allow you to...

1.0
I didn't like
  • Reliability of sales staff
  • Poor customer service
  • Broken promises
#591878
Reply to reviews
100% accurate review of Grand Homes. EVERYONE in my subdivision who purchased a Grand Home has experienced the same, including myself. They have to work hard to make customer service and building quality as poor as they do. They care 100% about getting your money...
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Anonymous
Anonymous

We live in Frisco and we got ours built. Trust it was a nightmare dealing with grand homes. Things were promised at design center but not delivered. We literally had to go che...

Anonymous
Anonymous

If you could do it over, who would you go with? Thought about going with Grand Homes if I move out to Dallas from Phx AZ. shoot me an email, jcookie1984@gmail.com

1.0
#563732
Reply to reviews
Our home is only 2.5 years old now. Two months after moving in we noticed a damp wall. Grand sent out one of their roofing contractors who patched our wall. We asked them to check the roof but they only went into the attic & said they sealed something in there. ...
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Anonymous
Jimmy

Interesting. Wanted to read consumers comments on GH because I am going through a lot of quality issues. My roof is already leaking and I have not even closed on my house yet....

Anonymous
Anonymous

I totally agree with the below comment. If I start there is no end to it. Our house is 1 1/2 yr old and still there are issues that grand or the warranty company refuse to han...

2.5
#549022
Reply to reviews
Grand Homes doesn't take responsibility for its poor structures. My home was purchased. In 2008 and by 2009, I had to hire RHS Engineering to inspect my home. I had irrigation problem, cracking, and water leaking from my storm doors. Several attempts to solve...
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Anonymous
Anonymous

So, in one year you had foundation problems? Which neighborhood is this? We know of problems with Grand Homes as well. The dominion at Panther Creek are is bad. Something is n...

#503171
Reply to reviews
BEWARE OF THIS BUILDER... do your research I submitted an inquiry on my roofing and this is what it said: Nicholle Anglin To MePhilip RickelDebbie Pressley Jun 17 I can see by a visual inspection that this is storm/wind damage ( pictures taken) We have noted this in...
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Anonymous
Anonymous

Hi! You are right...people do need to be warned about Grand Homes. We have had issues with them as well. The word needs to spread in the Frisco area that they do not build pro...

Anonymous
PhotoIt

Very nice you posted the email thread.It would help you self and others if you post some pictures of the problem.

#502522
Reply to reviews
Grand Homes - Piece Of Junk
Grand Homes - Piece Of Junk
Grand Homes - Piece Of Junk
Our dream home is just over 3 years old and falling apart. Grand has been out several times and says all our problems are within "tolerance". We hired 2 structural engineers at our expense who both say we have 3" of movement in all 4 corners and our slab is curling....
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Anonymous
anonymous

My heart aches when I see this. How soon did this foundation problem start? What did you first notice? Which neighborhood is this? We have a similar issue with Grand. We were ...

#496678
Reply to reviews
i would love to say our experience with Grand Homes has been positive but unfortunately, our Sales Manager, Cindy Hennard (Mira Lagos/Grand Peninsula) has left so much to be desired. From her lack of professionalism to her unethical business practices. If we were not...
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Anonymous
Anonymous

I've lived in my Grand home for a while,15 years, but I recently noticed the corners of my foundation breaking off from my house too, this should not be happening

#493865
Reply to reviews
We were to be done with our house Jan 15th and it is now May 11 and we are still not in our house! We have seen that Grand Homes can't ever do the job right the first time. They have little to no control over their trade workers. We will come to an agreement on...
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Anonymous
Mina

They are awful...stay away!

Anonymous
Anonymous

I understand what you are going through, we are going through the same thing. They had unskilled trades with poor workmanship. We have been the police for our house from the s...

#407697
Reply to reviews