Grand Homes
Reviews and Complaints
Poor workmanship and customer satisfaction
- Poor workmanship of build
Preferred solution: Let the company propose a solution
Warranty Representative are unreliable
My inspector gave a big list of issues Warranty Representative say most of the items are not covered under warranty.
One Warranty Representative says it is covered next one will come and say those are not covered. I would recommend to have an inspection at the time of buying and do not close the house until they fix all the items reported by inspector. Even though Warranty is there for 1st year Warranty Representatives are not reliable. Some time they don't even sespond.
Items not covered:
Nail pops
Sprinkler system
Gaps between wooded areas
Tile breaks
Mortar separations
Pluming seal
and many more
Grand Homes, The Tribute. Contract signed 7 months ago and the lot is still an empty LAND.
Grand Homes Work Experience Review from Mesquite, Texas
Closing date delayed again!
Grand Ripoff !!!
100% accurate review of Grand Homes. EVERYONE in my subdivision who purchased a Grand Home has experienced the same, including myself. They have to work hard to make customer service and building quality as poor as they do. They care 100% about getting your money and 0% about earning it. These folks are not fit to build a mobile home. They have to be begged and pushed to get the house up to code, and if an inspector misses something (which with my home they missed numerous code violations), Grand Home will march on and hand over the unsafe home.
They use green board in the bathroom showers which is banned under new residential code, they use non-fire-rated sheetrock in garages with living space above it, they routinely leave out supports for counters, balconies, etc. Their plumbers cannot install anything without it leaking repeatedly. They cannot make any wall or tile surface level; seams showing everywhere. They cannot pour concrete properly, etc.
They love to build homes without the buyer watching, because they simply cannot build a home properly. If they can just get the shell thrown on it and cover up the defects, you might actually buy that heap.
Please don't waste your hard-earned money on their lying, substandard practices. Trust me on this one. Ask around before you buy. Ask a homeowner who had them build the home (not someone who simply moved into one of these heaps after paint and plaster / which by the way they can't do properly either).
Don't believe the hollow "awards" they fish out of strange places. I believe they are not forwarding the bulk of pissed customer reviews (which are rock bottom) to these places. The last homebuilder award was from an obscure place with no available contact information.
Roofing issue...
Piece Of Junk
Our dream home is just over 3 years old and falling apart. Grand has been out several times and says all our problems are within "tolerance".
We hired 2 structural engineers at our expense who both say we have 3" of movement in all 4 corners and our slab is curling. These people have zero customer service and don't give a *** about anyone. Stay away from Grand Homes. Save your money and buy something nice.
These pictures only show a few issues inside.
We have broken windows and brick falling off on the exterior. Contacted an attorney for legal action on these jokers.
Grand Homes - Sales Manager Review from Houston, Texas
i would love to say our experience with Grand Homes has been positive but unfortunately, our Sales Manager, Cindy Hennard (Mira Lagos/Grand Peninsula) has left so much to be desired. From her lack of professionalism to her unethical business practices.
If we were not so far along in our process, we would run. If you're considering this builder please, please do your research. We requested and purchased upgrades, somehow they never made it to the addendum. Lets say when we read the addendum what we thought was included Cindy intentionally disguised/renamed the areas in question so they would be excluded.
We would only learn this during one of our visits. By the way, we live out of state and in a different city. Therefore, we were unable to babysit. Needless to say, we were floored and she was absolutely unapologetic and unwilling to even work with us.
Extremely poor work ethic. She should NEVER be trusted and when dealing with her you should consider including your legal counsel in every conversation. There seems to be no accountability, to the point she doesn't even include her contact information or that of the company on her Grand Home work emails.
Buyer beware!!
Seriously, you don't have to look far, just Google "Grand Home Complaints". The Better Business Bureau has a long list of unresolved issues for this builder.
POOR CUSTOMER SERVICE and QUALITY
BEWARE OF THIS BUILDER... do your research
I submitted an inquiry on my roofing and this is what it said:
Nicholle Anglin
To MePhilip RickelDebbie Pressley
Jun 17
I can see by a visual inspection that this is storm/wind damage ( pictures taken) We have noted this in your house file and will be closing your claim as this is not covered under your builders warranty.
You may call the roofing company of your choice or your homeowners insurance.
Thank you
Nicholle Anglin
Grand Homes
Regional Manager- North
214.995.1985 cell
972.387.6398 fax
On Jun 17, 2014, at 11:03 AM, "maria resurreccion" wrote:
HI Nicholle;
Is the person who assessed the roof damage (from the ground) a roofing contractor? How can the person determine from the ground that the cause was from weather and not a "product" or "builder" defect.
Our home is only 2 years old-- I think we need to warn prospective GRAND HOME buyers that they must ensure the roofing is built solid because how can it be- that we are the only GRAND home in hills of kingswood that got affected? We already had an issue earlier on in the front of our house where there was water leaking due to poorly built roof! I think the roof itself was not built correctly.
This is a shame that we have to deal with a new home with poor roofing! This should be part of warranty considering that it is ODD we are the only home that got hail damage when- infact- there was no HAIL incident in our community.
Thank you!
Maria Macalinao
Review from Grand Prairie, Texas
Grand Homes doesn't take responsibility for its poor structures. My home was purchased.
In 2008 and by 2009, I had to hire RHS Engineering to inspect my home. I had irrigation problem, cracking, and water leaking from my storm doors. Several attempts to solve problem and nothing has been done. They claim it the flower bed not be taken care of.
I warn everyone to be ware of this builder.
Long Hard Road!
Poor build quality
Not a good company
Grand Homes
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They lie and find any use to void the warranty. They will never fix anything and find a way to blame the homeowner or potential homeowner.
They just take your money and *** you. Best to keep telling others about it and get in touch with good attorney.