Anonymous
map-marker Dallas County, Texas

Poor workmanship and customer satisfaction

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I noticed the ceiling was cracking at the seams and it looked like there might be a water leak and the plaster began to peel. I called a professional plumber to look at it and he told me the hot water heater pipes aren't hooked up and the pipes don't fit together. Grand sent their warranty person to look at it and he told me one of the vents is new and I said no its not I said the measurements aren't right and they don't line up. He took some pictures and told me he will get back with me later. This is the email he sends to me: Good afternoon, I met with you this morning on the claim filed with Grand Homes, pertaining to your hot water heater venting. During my inspection I found that the strapping for the vents had been broken, along with some of the strapping for the duct work to the A/C system. Your warranty coverage for major mechanicals had expired in September of 2009. In looking at the condition present, it appears that when the cable company installed your service and wired your home they had damaged the strapping to the water heater vents. This with a combination of weather (winds) have moved the vents causing them to fall. Unfortunately this in not covered under your warranty. The products and the installation was complete, at the time of your closing and passed all city inspection required. The repair of these vents will fall on you as the home owner. I love my Grand home but I wish they would be honest and upfront about their mistake. It's obvious that the pipes they installed does not line up and the horizontal one is too long so it could not have been connected. I don't know how the vent pipes got longer it just doesn't make sense. Any word of advice from other Grand Home owners?
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Loss:
$600
Cons:
  • Poor workmanship of build
Reason of review:
bad customer satisfaction, quality, and workmanship

Preferred solution: Let the company propose a solution

1 comment
Guest

They lie and find any use to void the warranty. They will never fix anything and find a way to blame the homeowner or potential homeowner.

They just take your money and *** you. Best to keep telling others about it and get in touch with good attorney.

Anonymous
map-marker Fort Worth, Texas

Warranty Representative are unreliable

My inspector gave a big list of issues Warranty Representative say most of the items are not covered under warranty.

One Warranty Representative says it is covered next one will come and say those are not covered. I would recommend to have an inspection at the time of buying and do not close the house until they fix all the items reported by inspector. Even though Warranty is there for 1st year Warranty Representatives are not reliable. Some time they don't even sespond.

Items not covered:

Nail pops

Sprinkler system

Gaps between wooded areas

Tile breaks

Mortar separations

Pluming seal

and many more

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Reason of review:
Warranty issue
3 comments
Guest

At our house the floor is coming up and making noises when you walk on it. Do not buy a Grand Home.

You cannot trust they will do a good job at all. People who buy their homes say it all the time in our neighborhood.

Guest

We live in Frisco and we had the same experience. worst customer service and not trust worthy.

Guest

If you have mortar separation in the brick veneer on the outside, you're going to have foundation problems later on. Just thought you'd like to know

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Anonymous

Grand Homes, The Tribute. Contract signed 7 months ago and the lot is still an empty LAND.

We signed our contract back in Dec 2014, it's now July 2015 and nothing has been done on the house. Back in March Grand homes architect team did an error on the house blueprints and the house permit got rejected which delayed us for 6 weeks. Rain season started and after the rain stopped now for almost 3 months the sales person finally told us that they have contractors issues (after lying to us for months and blaming it on the non stop raining). We emailed the corporate but we never heard back from them for months. Our sales person keeps lying to us that next week will start and nothing happens. There are just a group of liars, they wasted our time and money for keeping us waiting for the last 7 months. We now will terminate our contract. STAY AWAY FROM GRAND HOMES, AGAIN JUST A GROUP OF LIARS. ONCE THEY GET YOUR MONEY, CUSTOMER SATISAFCTION IS THE LAST THING THEY CARE ABOUT.
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Reason of review:
Poor customer service
3 comments
Guest

I am sorry to report, we have had the exact same experience with Grand and heard similar excuses. The bad news is, we aren't rich and couldn't afford to walk away from our deposit and upgrade money.

We asked for our money back, but Grand refused.

We contacted our attorney and he said they wrote the contract for the customers to lose and for Grand to win. The only way to walk away was to lose our money in escrow.

Guest

I wonder if you would be willing to contact me, we signed our contract in January 2015 and here we are in August 2015 and they are barely laying the form boards. Please respond in the comments that you are on-line, then I will send my email address.

Guest
reply icon Replying to comment of Guest-1021283

I am not the original poster of this comment, but had the same experience. What community are your building in?

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Thurmon Obu
map-marker Mesquite, Texas

Grand Homes Work Experience Review from Mesquite, Texas

I was a subcontractor for grand homes I painted a home in the bower ranch sub division and was never paid the house sold. The owners and management agreed that they owed me money but told me flat out that they would not pay me.
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Reason of review:
Problems with payment
2 comments
Thurmon Obu

I did file a lien however, I now have to renew it yearly. I am still getting emails of purchase orders from them and I stopped working for them 3 years ago. This sounds very fishy

Guest

Whenever you perform work on a home either for a homeowner or builder and they do not pay you, you can file a lawsuit and put a M&M lien on the property to prevent it from selling until you are paid. Always contact the Court house and file a lien to prevent the house from selling.

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Anonymous
map-marker Roanoke, Texas

Closing date delayed again!

While quality has not seemed to be an issue for our new home in Chadwick Farms (at least not yet, we haven't done inspection, walk through or seen it completed yet) we certainly understand the constant delays and pushes to closing dates. We just got pushed for the 3rd time. Our lease on the apartment expires on the 28th and we won't come close to closing before end of 1st week March at best, not to mention the deliveries, services and moving arrangements that have been made and moved twice already. We too got the "I swear it will be done on time, we will make the date, we are taking this personal now" speech and got no where for it. I even met with them last week to offer them a chance to give me a solid date and back out just feeling that there was no way they could deliver but they stuck to their guns and insisted the 26th was solid. Now we are still waiting on a concrete pour and if it's not done by tomorrow (yeah right) there is no possible way with the weather next week being cold, snowy and rainy almost the entire week that it can get done at that time. We are looking at a minimum of 2 week delay now. Hello hotel room for a family of four for 2 weeks. Yay!
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Reason of review:
Bad quality
1 comment
Guest

Grand homes have the worst customer service. They discriminate buyers and Glenn has the worst customer service. Buyer beware.

Anonymous
map-marker Mansfield, Texas

Grand Ripoff !!!

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100% accurate review of Grand Homes. EVERYONE in my subdivision who purchased a Grand Home has experienced the same, including myself. They have to work hard to make customer service and building quality as poor as they do. They care 100% about getting your money and 0% about earning it. These folks are not fit to build a mobile home. They have to be begged and pushed to get the house up to code, and if an inspector misses something (which with my home they missed numerous code violations), Grand Home will march on and hand over the unsafe home.

They use green board in the bathroom showers which is banned under new residential code, they use non-fire-rated sheetrock in garages with living space above it, they routinely leave out supports for counters, balconies, etc. Their plumbers cannot install anything without it leaking repeatedly. They cannot make any wall or tile surface level; seams showing everywhere. They cannot pour concrete properly, etc.

They love to build homes without the buyer watching, because they simply cannot build a home properly. If they can just get the shell thrown on it and cover up the defects, you might actually buy that heap.

Please don't waste your hard-earned money on their lying, substandard practices. Trust me on this one. Ask around before you buy. Ask a homeowner who had them build the home (not someone who simply moved into one of these heaps after paint and plaster / which by the way they can't do properly either).

Don't believe the hollow "awards" they fish out of strange places. I believe they are not forwarding the bulk of pissed customer reviews (which are rock bottom) to these places. The last homebuilder award was from an obscure place with no available contact information.

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Loss:
$100000
Reason of review:
Damaged or defective
4 comments
Guest

We live in Frisco and we got ours built. Trust it was a nightmare dealing with grand homes.

Things were promised at design center but not delivered. We literally had to go check on our construction every weekend. No communication when mile stones were reached during building as promised by the sales person & contractor.

Window alignment is not right had to get it fixed and endless stuff. One yr later we are still struggling to get things fixed vs settling into our new house and make it a home.

Guest

If you could do it over, who would you go with? Thought about going with Grand Homes if I move out to Dallas from Phx AZ. shoot me an email, jcookie1984@***.com

Guest

I had problems with holes and cracks in my drive way before the one year. I had to really fight to get them to redo the driveway.

They also sent their people out and they sprayed my drive way with orange paint on the place they just want to patch.

The workmanship was so bad on something that a blind person would have done a better job. Do not build grand

Guest

We have dealt with Grand Homes too. Such a scam!

Can you tell me how they messed up the pouring of the concrete? How did the concrete look after it was poured and dried?

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Anonymous
map-marker Dallas, Texas

Roofing issue...

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Our home is only 2.5 years old now. Two months after moving in we noticed a damp wall. Grand sent out one of their roofing contractors who patched our wall. We asked them to check the roof but they only went into the attic & said they sealed something in there. Fast forward about a year later & we had an ice storm. We discovered a leak in an upstairs bedroom & had a third party roofer come out. They discovered our house had a design flaw as well as improper flashing which caused the leak. Also our original leak was from a faulty pipe jack. We contacted Grand & of course they refused to rectify the situation. I suggest all steer clear of this company & their lack of customer service. I would NEVER do business with this company again and warn all who ask about them!!!
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3 comments
Guest

Interesting. Wanted to read consumers comments on GH because I am going through a lot of quality issues.

My roof is already leaking and I have not even closed on my house yet.

From the tile work to stone work to the roof work, it all has been done sub-par. I don't understand why the keep calling themselves a "luxury" home builder.

Guest

I totally agree with the below comment. If I start there is no end to it.

Our house is 1 1/2 yr old and still there are issues that grand or the warranty company refuse to handle. Thinking of it just upsets & stresses me because you put your hard earned money to build a house and make it a home with your family but the end result is a nightmare. In the first few months itself our wood floor in the living area developed moisture that seeped through the foundation and damaged it. Then our master bedroom window leaked when it rained outside.

We had to fight with grand to get these issues resolved now a yr later our study window has the same issue & it's been a month the window company is trying hash it out with grand. I am guessing they are waiting for us to get tired & fix it by ourselves.

Guest

I had so many issue, it would take to long to write. Bottom line do not use Grand to build your home.

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Anonymous
map-marker Wylie, Texas

Piece Of Junk

Grand Homes - Piece Of Junk
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Grand Homes - Piece Of Junk - Image 3

Our dream home is just over 3 years old and falling apart. Grand has been out several times and says all our problems are within "tolerance".

We hired 2 structural engineers at our expense who both say we have 3" of movement in all 4 corners and our slab is curling. These people have zero customer service and don't give a *** about anyone. Stay away from Grand Homes. Save your money and buy something nice.

These pictures only show a few issues inside.

We have broken windows and brick falling off on the exterior. Contacted an attorney for legal action on these jokers.

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Loss:
$20000
2 comments
Carthel Ytt

We are currently looking into buying a Grand Home in Little Elm.... have they fixed this problem for you?

and have you had any other issues? We want to know what to look out for.

Guest

My heart aches when I see this. How soon did this foundation problem start?

What did you first notice? Which neighborhood is this? We have a similar issue with Grand. We were building with them.

Just before we were about to close we noticed several cracks started to appear.

We too have had to contact an attorney. Perhaps it would be good to talk?

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Anonymous
map-marker Houston, Texas

Grand Homes - Sales Manager Review from Houston, Texas

i would love to say our experience with Grand Homes has been positive but unfortunately, our Sales Manager, Cindy Hennard (Mira Lagos/Grand Peninsula) has left so much to be desired. From her lack of professionalism to her unethical business practices.

If we were not so far along in our process, we would run. If you're considering this builder please, please do your research. We requested and purchased upgrades, somehow they never made it to the addendum. Lets say when we read the addendum what we thought was included Cindy intentionally disguised/renamed the areas in question so they would be excluded.

We would only learn this during one of our visits. By the way, we live out of state and in a different city. Therefore, we were unable to babysit. Needless to say, we were floored and she was absolutely unapologetic and unwilling to even work with us.

Extremely poor work ethic. She should NEVER be trusted and when dealing with her you should consider including your legal counsel in every conversation. There seems to be no accountability, to the point she doesn't even include her contact information or that of the company on her Grand Home work emails.

Buyer beware!!

Seriously, you don't have to look far, just Google "Grand Home Complaints". The Better Business Bureau has a long list of unresolved issues for this builder.

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1 comment
Guest

I've lived in my Grand home for a while,15 years, but I recently noticed the corners of my foundation breaking off from my house too, this should not be happening

Anonymous
map-marker Dallas, Texas

POOR CUSTOMER SERVICE and QUALITY

BEWARE OF THIS BUILDER... do your research

I submitted an inquiry on my roofing and this is what it said:

Nicholle Anglin

To MePhilip RickelDebbie Pressley

Jun 17

I can see by a visual inspection that this is storm/wind damage ( pictures taken) We have noted this in your house file and will be closing your claim as this is not covered under your builders warranty.

You may call the roofing company of your choice or your homeowners insurance.

Thank you

Nicholle Anglin

Grand Homes

Regional Manager- North

214.995.1985 cell

972.387.6398 fax

On Jun 17, 2014, at 11:03 AM, "maria resurreccion" wrote:

HI Nicholle;

Is the person who assessed the roof damage (from the ground) a roofing contractor? How can the person determine from the ground that the cause was from weather and not a "product" or "builder" defect.

Our home is only 2 years old-- I think we need to warn prospective GRAND HOME buyers that they must ensure the roofing is built solid because how can it be- that we are the only GRAND home in hills of kingswood that got affected? We already had an issue earlier on in the front of our house where there was water leaking due to poorly built roof! I think the roof itself was not built correctly.

This is a shame that we have to deal with a new home with poor roofing! This should be part of warranty considering that it is ODD we are the only home that got hail damage when- infact- there was no HAIL incident in our community.

Thank you!

Maria Macalinao

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2 comments
Guest

Hi! You are right...people do need to be warned about Grand Homes.

We have had issues with them as well. The word needs to spread in the Frisco area that they do not build properly.

Guest

Very nice you posted the email thread.

It would help you self and others if you post some pictures of the problem.

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Anonymous
map-marker Grand Prairie, Texas

Review from Grand Prairie, Texas

Grand Homes doesn't take responsibility for its poor structures. My home was purchased.

In 2008 and by 2009, I had to hire RHS Engineering to inspect my home. I had irrigation problem, cracking, and water leaking from my storm doors. Several attempts to solve problem and nothing has been done. They claim it the flower bed not be taken care of.

I warn everyone to be ware of this builder.

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1 comment
Guest

So, in one year you had foundation problems? Which neighborhood is this?

We know of problems with Grand Homes as well. The dominion at Panther Creek are is bad. Something is not right with the new construction Grand is doing there.

They are not to be trusted!!! They do not keep their word!

Anonymous
map-marker Dallas, Texas

Long Hard Road!

We were to be done with our house Jan 15th and it is now May 11 and we are still not in our house! We have seen that Grand Homes can't ever do the job right the first time. They have little to no control over their trade workers. We will come to an agreement on something and when it is rechecked it isn't close to what we discussed. The worst is when we found out that the upgraded padding that we had paid for was not installed! We only checked because so many other things were installed wrong. I demanded to have the carpet pulled to double check and sure enough it was not what we ordered. I believe that we will be ok with the end product but with a 4 month delay it has financially impacted us significantly. Weigh on your options on this one my friend because if your desire is quality you will have your work cut out for you as you pick up a second job just monitoring their work and becoming an inspector.
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Loss:
$30000
2 comments
Guest

They are awful...stay away!

Guest

I understand what you are going through, we are going through the same thing. They had unskilled trades with poor workmanship.

We have been the police for our house from the start. My house cost 380 thousand and the workmanship is worst than the house I built for 180 thousand. Do not build with grand. They do not return calls so I plan on filing complaints with any and everyone.

I was told by many not to build with grand and I did not listen. I wish I had looked up the complaint on line before I built with grand. I thought this was to be my last house, but I could have a Lemon in the rough.

Been in the house two months and almost every week a repair person is at my house. BUYER BEWARE

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Anonymous
map-marker Richardson, Texas

Poor build quality

In early March of 2012 we signed the paper work to build a new Grand home. We were told the current build time was 90-100 days. Due to our living situation at the time I told them I could not close before August 1st. They wrote into the contract that we would close in August. I stressed that I was not in a hurry and just wanted it done right. So problems start almost immediately. They poured our foundation in late April. Then the framers put up about 10 percent of the first floor and then all work stopped for over a month. The framers they brought in to finish the job had never framed a house. So this was the beginning of the end. I had gaps where butterfly joints were supposed to meet large enough to put my "FIST" in. It was so bad I went through on my own over a weekend and installed hurricane anchors on every roof rafter for fear the roof would collapse in on us. Many walls were so crooked that there was as much as a 4" inch curve in the wall. Some of this was fixed some was not. I was out there every single day doing my builders job. The framer crew took almost two months to frame the house. They forgot to put my "Dutch Hips" on the house, which it still does not have them. They did not build the main support trust to floor plan spec. It was supposed to be a single 12" engineered beam. They used an 10" plywood beam they glued together three pieces to make it long enough. I have pictures of all of this. There were four other homes in our neighborhood with the same floor plan built with the engineered beam. We did not get drywall until early November. Even at this point I am not beating up on them about time. More about doing the job right. I got notice in early November that the house would be ready to close in late November. I immediately responded that would be impossible since the drywall was not even finished. Mind you this was a 4000 sq. house. No brick or stone was done yet. They simply blew me off and business as usual. So a couple of big things. I made some large upgrades to the home. They managed to screw up both of these. I added dedicated A/C to my office for my server gear. On a day when it was about 55 degrees in the office I could turn on the heat and it would take more than an hour to increase the temperature 2 to 3 degrees. They tried telling me this was normal. I said if the heat works this poorly then the A/C is never going to keep up in the summer. There was nothing in the house at this time. As we had not closed. This all went on through the beginning of December. I met with the builder and he said we would close December the 15th. When we met in very early December I expressed that if he needed more time to tell me. Once I started the moving process I would not be able to delay it. He said the 21st. So we started the process. Throughout this whole process I had an daily e-mail of all the items that needed to be fixed before closing. At one time this list was almost 40 lines large. The A/C was never fixed, the side door we paid to add for a doggie door was blocked by the A/C unit. They did not have the hardwood floors covered when they did a lot of drywall work so they were covered in the white powder and the builder could not get them clean. He said that’s the way they came. I argued that in the areas where the floor was not dirty it did not have the white dust in it. No response. The 21st came and went, we started looking for a new home since we had to be out by the end of the year. We stopped handholding them and just waited to see if someone at their company would get their act together. We moved into temporary housing for January and closed on a Highland home in late January. Grand Homes did not ever fix the A/C problems or the floor. As of today "April 21, 2013" The house is still not sold, it's marked up almost 60K and has the same problems. Grand Homes will not return calls from my lawyer so we are suing for the Earnest money and design center money. If you’re considering a Grand Home you should think twice. They will song and dance you then leave you hanging. There are numerous people in my neighborhood we were building in that all had the same builder problems. Most of them had no choice but to take the house the way it was.
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Loss:
$20000
8 comments
Guest

where is this community? and what is that home address? so we are try to avoid that house..thanks

Guest

Where get involved doing their work? Surprise they will let buyer do that.

Legal or liability issue.

Just take pictures and document it.

Break the contract and get out if things do not work out. You are justified in this case.

Guest

Beware!!!! Any positive comment about a Grand Home is one of their sales trolls. Beware!!!!

Guest

Thanks for all review I was about to build with grandhome but now forget it.

Guest

I closed on my home June 1st 2013, I have had nothing but problems with my home, Today I have two large holes in my wall with fans blowing to dry out the wall from a 2nd roof leak. Can you email me your lawyers name. carolyntb.wilson@***.com

Guest

I am building in Frisco. Been good... overall pretty happy

Guest

Wow... I have had a totally different experience.. This makes no sense to me...

Guest

I am building with Grand Homes and have nothing but good things to say. I have talked to several of the neighbors and they all seem pretty happy...

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Anonymous

Not a good company

we really had a bad experience.they cancel our project because they think price are rising now.they cancel our contract and happily refunded our money back. we spent months with them can they refund our time my question is "if price are down would they refund the money" the answer is no how can they do that? the answer was we own a company we can do whatever we think. they belong to a company which makes their own rules. I will never suggest anyone for grand home this company can cheat you whatever way they find to get money from costumer. no no no not at all for grand home
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Anonymous
map-marker Mckinney, Texas

Grand Homes

Grand did start my home later than I thought it should have been.. After that things really took off and I have been very happy. Good Company... The sales person and builder have taken care of all of my issues. When I do have a problem it does not fall on deaf ears. They address it and either fix it with a smile or let me know what can be done. Overall, a stressful but good experience. I would recommend them to anyone. The Loan is the hardest part. Seems like you can never give them enough information.. they always need more. This was a Lender that my own realtor suggested though... I like the product and the people seem to really care.
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3 comments
Guest

Another Grand Homes troll trying to take away the accurate reviews of their substandard ripoff builds. Again, nice try Grand Mistake!

Guest

how was your experience with the design studio? were the prices reasonable for upgrades?

Guest
reply icon Replying to comment of Guest-694594

No wayoverpriced over market.

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